The AI Readiness Gap: Why Most Mid-Market Companies Aren't as Ready as They Think

Your Microsoft 365 subscription comes with Copilot capabilities — but readiness means more than licensing. Most mid-market companies we assess have a three-to-nine-month gap between "we own the license" and "we can deploy safely at scale." This piece walks through the four readiness pillars ICS uses on every engagement: data governance, identity hygiene, change-management capacity, and outcome metrics — and what "good enough" looks like for each.